Refund and Returns Policy:

At SENDelight Gifts, we aim to ensure our customers are fully satisfied with their purchases. Below is a detailed guide to our return, exchange, and refund process.

General Return Policy

We offer a 14-day return window starting from the date of product delivery. To qualify for a return, items must:

• Be in their original condition (unused, unopened, and with all tags intact).
• Include all original packaging.
• Be accompanied by proof of purchase (receipt or dispatch confirmation email).

Conditions for Returns

Unwanted Items: If you wish to return an item, ensure it is in a resellable condition (unused and unopened). Customers are responsible for return shipping costs unless the item is faulty.
Clearance Sale Items: Please note that items purchased during clearance sales are non-refundable and cannot be returned.

How to Initiate a Return?

To begin the return process:

• Contact us at info@sendelightgifts.com with your order reference number and details about the item(s) you wish to return.
• Once approved, we will provide return instructions, including the return address.
• Note: Items sent back without prior approval will not be accepted.

Refund Process:

• Once we receive and inspect the returned item, we will notify you of the outcome.
• If approved, refunds will be issued to the original payment method within 10 working days. Depending on your bank, it may take an additional 3–10 working days for the refund to appear in your account.
• Partial Returns (Multi-Item Orders)
• If returning only one or some items from a larger order:

The shipping fee paid at the time of purchase is non-refundable as it covers the entire order.

Exchanges:

• Exchanges are welcome. If the replacement item differs in price, the customer must cover the price difference.
• For exchanges made due to personal preferences (not a fault on our part), customers are responsible for both the return and replacement shipping costs.

Damaged, Faulty, or Incorrect Items:

We strive to ensure your order arrives in perfect condition. If you experience any issues:

Damaged or Faulty Items:

• Inspect items upon delivery and notify us within 48 hours of any damages or faults.
• Faulty items are eligible for repair, replacement, or refund as per your statutory rights.

Incorrect Items:

If you receive the wrong product, contact us immediately. We will arrange for collection and redelivery at no extra cost.

Exclusions:

The following items are non-returnable:

• Customised or personalised products.
• Health and hygiene-related items once opened (e.g., baby products).
• Clearance sale items.

Shipping Costs:

• For items returned due to change of mind, customers are responsible for return shipping costs.
• For exchanges, customers bear both the return and replacement shipping costs unless the item is faulty or incorrect.

How to Return Items:

• Package items securely in their original packaging. Use a sturdy box to prevent damage during transit.
• Send the parcel via a tracked delivery service (recommended) to ensure safe arrival.
• Keep proof of postage for reference.

Return Address:

SENDelight Gifts Ltd
Unit 22, Business & Innovation Centre
Sunderland Enterprise Park
Sunderland – SR5 2TA, UK

Processing Your Refund or Exchange:

Refunds: Processed within 5 working days of receiving the returned item(s).
Exchanges: Replacement items are dispatched within 5 working days, subject to stock availability.
Note: If returned items do not meet our return conditions, we reserve the right to deny refunds or exchanges and return the items to you at your expense.

Contact Us:

For any queries or assistance, please reach out to us at info@sendelightgifts.com Or reach us via our Contact us Page. Our team is here to help!